💰 Refund Policy

At Pro Bids Inc, we are committed to delivering high-quality construction estimating services. This Refund Policy outlines our guidelines for refunds, cancellations, and our satisfaction guarantee to ensure a fair and transparent process for all our clients.

1. Our Satisfaction Guarantee

We stand behind the quality of our work with a 100% Satisfaction Guarantee. If you're not satisfied with the estimate we deliver, we offer:

• Free Revisions to address your concerns
• Partial Refunds if issues cannot be resolved
• Full Refunds in eligible cases (see below)

2. Full Refund Eligibility

You are eligible for a full refund in the following situations:

• Project cancellation before work has begun
• Failure to deliver the estimate within agreed timeframe (excluding delays caused by client)
• Delivery of incorrect or incomplete work that cannot be rectified
• Duplicate payments or billing errors on our part
• Services not rendered due to internal issues on our end

3. Partial Refund Eligibility

You may be eligible for a partial refund in the following cases:

• Project cancellation after work has partially begun (refund based on work completed)
• Scope reduction after project start
• Client-requested changes that reduce project scope
• Issues with quality that are partially resolved through revisions

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Completed and delivered estimates that meet original scope requirements
• Client's failure to provide accurate/complete project information
• Changes in project scope that occurred after estimate delivery
• Cancellation after estimate has been used to submit a bid
• Rush service fees for expedited delivery (once work begins)
• Third-party fees (software licensing, printing, etc.)

5. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Contact us at info@probidsinc.com within 7 days of estimate delivery
• Step 2: Provide your invoice number, project details, and reason for refund request
• Step 3: Our team will review your request within 2 business days
• Step 4: If approved, we may offer revisions first or process the refund
• Step 5: Approved refunds will be processed within 7-10 business days

6. Refund Processing

• Refunds are issued to the original payment method
• Processing time depends on your bank/payment provider (typically 5-10 business days)
• Credit card refunds may take 1-2 billing cycles to reflect
• Bank transfer refunds are typically faster (3-5 business days)
• You will receive a confirmation email once the refund is processed

7. Revision Policy

Before requesting a refund, we encourage clients to request revisions:

• Free revisions are included within 7 days of delivery for minor changes
• Major scope changes may require additional charges
• Revisions typically completed within 24-48 hours
• Our goal is to ensure your complete satisfaction with the deliverable

8. Cancellation Policy

Project cancellations are handled as follows:

• Before work begins: 100% full refund
• Within 24 hours of project start: 75% refund
• 25-50% work completed: 50% refund
• 50-75% work completed: 25% refund
• Over 75% completed: No refund (deliverable will be provided)

9. Dispute Resolution

If we cannot reach an agreement on a refund:

• We will make every effort to resolve disputes amicably
• Mediation may be offered as a first step
• Unresolved disputes will be governed by the laws of Texas, USA
• Legal action will be pursued in courts of Houston, Texas

10. Chargebacks

We ask clients to contact us before initiating chargebacks with their payment provider. Most issues can be resolved directly through communication. Unwarranted chargebacks may result in:

• Additional processing fees
• Suspension of future services
• Legal action to recover costs

11. Special Circumstances

Refunds for special situations (natural disasters, medical emergencies, etc.) will be considered on a case-by-case basis. Please contact us with documentation for review.

12. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services indicates acceptance of the revised policy.

13. Contact for Refunds

For all refund-related inquiries, please contact us:

• Email: info@probidsinc.com
• Subject Line: "Refund Request - [Your Invoice Number]"
• Address: 1121 Walker St, Houston, TX 77002, USA
• Website: Contact Page

We are committed to your satisfaction. If you have any concerns, please reach out to us — we'll do everything we can to make it right.